{"id":456365,"date":"2024-02-14T12:24:35","date_gmt":"2024-02-14T11:24:35","guid":{"rendered":"https:\/\/medandbeauty.com\/panaszok\/panaszteteli-urlap\/"},"modified":"2026-09-09T12:34:26","modified_gmt":"2026-09-09T10:34:26","slug":"panaszteteli-urlap","status":"publish","type":"page","link":"https:\/\/medandbeauty.com\/hu\/panaszok\/panaszteteli-urlap\/","title":{"rendered":"Panaszt\u00e9teli \u0171rlap"},"content":{"rendered":"\n<!--<script src=\"https:\/\/static.airtable.com\/js\/embed\/embed_snippet_v1.js\"><\/script><iframe loading=\"lazy\" class=\"airtable-embed airtable-dynamic-height\" src=\"https:\/\/airtable.com\/embed\/appxesVV7KTjYdeRs\/shrFMQWh1XZMvfm7o?backgroundColor=tealDusty\" frameborder=\"0\" onmousewheel=\"\" width=\"100%\" height=\"1210\" style=\"background: transparent; border: 1px solid #ccc;\"><\/iframe>-->\n\n<div id=\"woo-complaint-form-container\" class=\"woo-return-form woo-complaint-form \">\n\n            <h3 class=\"return-form-title\">Reklamacja Zam\u00f3wienia<\/h3>\n    \n    \n    <!-- Loading overlay -->\n    <div id=\"woo-complaint-loading\" class=\"return-loading\" style=\"display: none;\">\n        <div class=\"loading-spinner\"><\/div>\n        <div class=\"loading-text\">\u0141adowanie...<\/div>\n    <\/div>\n\n    <!-- Step 1: Email -->\n    <div id=\"complaint-step-email\" class=\"return-step return-step-active\">\n        <div class=\"step-header\">\n            <h4>Krok 1: Weryfikacja Email<\/h4>\n            <p>Wprowad\u017a adres email, aby rozpocz\u0105\u0107 proces reklamacji.<\/p>\n        <\/div>\n\n        <!-- Kafel \u201ebrak kwalifikuj\u0105cych si\u0119 zam\u00f3wie\u0144\" \u2014 odpowiednik #email-messages\n             z formularza zwrot\u00f3w. Osobny od #complaint-email-message na dole formularza:\n             tamten niesie kr\u00f3tkie b\u0142\u0119dy pola (z\u0142a sk\u0142adnia adresu, b\u0142\u0105d wysy\u0142ki kodu),\n             ten stoi pod nag\u0142\u00f3wkiem, bo klient musi go zobaczy\u0107 od razu i przeczyta\u0107\n             podpowiedzi, zanim zn\u00f3w si\u0119gnie po pole e-maila. -->\n        <div id=\"complaint-email-messages\"><\/div>\n\n        <form id=\"complaint-email-form\" class=\"return-form\">\n            <div class=\"form-group\">\n                <label for=\"complaint-email\">Adres Email:<\/label>\n                <input type=\"email\" id=\"complaint-email\" name=\"email\" class=\"form-control\" placeholder=\"twoj@email.pl\" required>\n            <\/div>\n\n            <div class=\"form-actions\">\n                <button type=\"submit\" id=\"complaint-send-code-btn\" class=\"btn btn-primary\">\n                    Wy\u015blij Kod Weryfikacyjny                <\/button>\n            <\/div>\n\n            <!-- Klasa woo-complaint-message jest wymagana: showMessage() nak\u0142ada go\u0142e\n                 `error`\/`success`, a regu\u0142y CSS istniej\u0105 tylko dla `.woo-complaint-message.error`\n                 \u2014 bez niej komunikaty renderowa\u0142y si\u0119 jako nieostylowany tekst. -->\n            <div id=\"complaint-email-message\" class=\"woo-complaint-message\"><\/div>\n        <\/form>\n    <\/div>\n\n    <!-- Step 2: Verification Code -->\n    <div id=\"complaint-step-verify\" class=\"return-step\" style=\"display: none;\">\n        <div class=\"step-header\">\n            <h4>Krok 2: Weryfikacja<\/h4>\n            <p>Sprawd\u017a swoj\u0105 skrzynk\u0119 email i wprowad\u017a kod weryfikacyjny wys\u0142any w sprawie reklamacji.<\/p>\n        <\/div>\n\n        <form id=\"complaint-verify-form\" class=\"return-form\">\n            <div class=\"form-group\">\n                <label for=\"complaint-code\">Kod Weryfikacyjny:<\/label>\n                <input type=\"text\" id=\"complaint-code\" name=\"code\" class=\"form-control code-input\" placeholder=\"ABC123\" required>\n                <small class=\"form-text\">\n                    Kod jest wa\u017cny przez 15 minut.                <\/small>\n            <\/div>\n\n            <div class=\"resend-code-row\">\n                <button type=\"button\" class=\"btn-link\" id=\"complaint-resend-code\">\n                    Wy\u015blij kod jeszcze raz                <\/button>\n                <span id=\"complaint-resend-status\" class=\"resend-code-status\" role=\"status\" aria-live=\"polite\"><\/span>\n            <\/div>\n\n            <div class=\"form-actions\">\n                <button type=\"button\" id=\"complaint-back-to-email\" class=\"btn btn-secondary\">\n                    Wstecz                <\/button>\n                <button type=\"submit\" id=\"complaint-verify-btn\" class=\"btn btn-primary\">\n                    Weryfikuj                <\/button>\n            <\/div>\n\n            <div id=\"complaint-verify-message\" class=\"woo-complaint-message\"><\/div>\n        <\/form>\n    <\/div>\n\n    <!-- Step 3: Product Selection + defect details -->\n    <div id=\"complaint-step-products\" class=\"return-step\" style=\"display: none;\">\n        <div class=\"step-header\">\n            <h4>Krok 3: Wybierz produkty i opisz wad\u0119<\/h4>\n            <p>Wybierz produkty do reklamacji z kwalifikuj\u0105cych si\u0119 zam\u00f3wie\u0144 i opisz, na czym polega wada.<\/p>\n        <\/div>\n\n        <form id=\"complaint-products-form\" class=\"return-form\">\n            <div id=\"complaint-orders-list\"><\/div>\n\n            <div class=\"complaint-defect-fields\">\n                <label for=\"complaint-defect-description\"><strong>Opis wady *<\/strong><\/label>\n                <textarea id=\"complaint-defect-description\" rows=\"4\" class=\"complaint-textarea\" required\n                    placeholder=\"Opisz, na czym polega wada produktu\"><\/textarea>\n\n                <label for=\"complaint-photos\"><strong>Zdj\u0119cia wady<\/strong> (max 5, do 8 MB ka\u017cde)<\/label>\n                <input type=\"file\" id=\"complaint-photos\" accept=\"image\/jpeg,image\/png,image\/webp\" multiple>\n                <div id=\"complaint-photo-previews\" class=\"complaint-photo-previews\"><\/div>\n            <\/div>\n\n                        <div id=\"complaint-sender-phone-block\" class=\"woo-return-sender-phone\" style=\"display: none;\">\n                <p class=\"woo-return-sender-phone-lead\">\n                    Numer telefonu z Twojego zam\u00f3wienia nie pozwala nada\u0107 paczki w Paczkomacie (jest zagraniczny albo go brak). Podaj polski numer \u2014 u\u017cyjemy go tylko do tego zg\u0142oszenia.                <\/p>\n                <label class=\"woo-return-sender-phone-label\" for=\"complaint-sender-phone\">\n                    Telefon (PL)                <\/label>\n                <div class=\"woo-return-sender-phone-field\">\n                    <span class=\"woo-return-sender-phone-prefix\">+48<\/span>\n                    <input type=\"tel\"\n                           id=\"complaint-sender-phone\"\n                           name=\"sender_phone\"\n                           inputmode=\"tel\"\n                           autocomplete=\"tel\"\n                           maxlength=\"20\"\n                           placeholder=\"123 456 789\"\n                           aria-describedby=\"complaint-sender-phone-hint\">\n                <\/div>\n                <p class=\"woo-return-sender-phone-hint\" id=\"complaint-sender-phone-hint\">\n                    Upewnij si\u0119, \u017ce to numer kom\u00f3rkowy \u2014 kod do nadania paczki przyjdzie SMS-em.                <\/p>\n                <p class=\"woo-return-sender-phone-error\" id=\"complaint-sender-phone-error\" role=\"alert\" aria-live=\"polite\" style=\"display: none;\"><\/p>\n            <\/div>\n\n            <div class=\"form-actions\" id=\"complaint-products-actions\" style=\"display: none;\">\n                <button type=\"submit\" id=\"complaint-submit-btn\" class=\"btn btn-primary\">\n                    Wy\u015blij zg\u0142oszenie                <\/button>\n            <\/div>\n\n            <div id=\"complaint-products-message\"><\/div>\n        <\/form>\n    <\/div>\n\n    <!-- Step 4: Success -->\n    <div id=\"complaint-step-success\" class=\"return-step\" style=\"display: none;\">\n        <div class=\"complaint-success-icon\">&#10003;<\/div>\n        <h3>Zg\u0142oszenie przyj\u0119te<\/h3>\n        <p>Otrzymali\u015bmy Twoje zg\u0142oszenie reklamacyjne. Poinformujemy Ci\u0119 o decyzji mailowo.<\/p>\n    <\/div>\n\n    <!-- Progress Indicator -->\n    <div class=\"return-progress\">\n        <div class=\"progress-step active\" id=\"progress-1\">\n            <div class=\"step-number\">1<\/div>\n            <div class=\"step-label\">Email<\/div>\n        <\/div>\n        <div class=\"progress-step\" id=\"progress-2\">\n            <div class=\"step-number\">2<\/div>\n            <div class=\"step-label\">Weryfikacja<\/div>\n        <\/div>\n        <div class=\"progress-step\" id=\"progress-3\">\n            <div class=\"step-number\">3<\/div>\n            <div class=\"step-label\">Zg\u0142oszenie<\/div>\n        <\/div>\n        <div class=\"progress-step\" id=\"progress-4\">\n            <div class=\"step-number\">4<\/div>\n            <div class=\"step-label\">Gotowe<\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":456308,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-456365","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/pages\/456365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/comments?post=456365"}],"version-history":[{"count":4,"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/pages\/456365\/revisions"}],"predecessor-version":[{"id":847503,"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/pages\/456365\/revisions\/847503"}],"up":[{"embeddable":true,"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/pages\/456308"}],"wp:attachment":[{"href":"https:\/\/medandbeauty.com\/hu\/wp-json\/wp\/v2\/media?parent=456365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}