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How do I return products to MED&BEAUTY?

Online shopping can cause anxiety and stress, especially if you are buying the medical garment of your dreams and are unsure of the size, color or cut. It also happens that when you don’t get the right product to your tastes or order the wrong size of product – you encounter problems with the return of purchased goods.
When you buy products from MED&BEAUTY, you can rest assured of hassle-free and easy product returns. You have 100 calendar days to do so from the time the courier delivers the package/receives the package from the parcel machine.

Med&Beauty’s online store is committed to customer satisfaction, so it provides an easy and flexible return process. If for any reason you are not satisfied with your purchase or the medical clothing delivered is the wrong size, you have the opportunity to return the products within 100 calendar days from the date of delivery of the ordered goods, without stating a reason.

Remember that returns must meet several conditions to be accepted:

  • Products must be new, unworn, with tags attached and in the condition in which you received them. The store reserves the right to reject used or damaged products.
  • No returns are accepted on custom-made products or those that are specified as non-returnable in the description.
  • Personalized items are also not returnable.

How do I return a product in a Med&Beauty store?

Fill out the application form available on our website to request a refund. After completing the form, you will receive a link to the form for returning your order to the email address provided. The form will have fields filled in for your convenience. After unchecking the products you do not want to return, submit it.

  • Report Return:
    Complete the form to request a refund. You will then receive a link to your order return form at the email address you provided. It will have fields filled in for your convenience. Deselect the products you do not want to return and submit it. FORM
  • Pack the parcel:
    Pack the returned products and attach a card with the order number to them. Then send the package to us.
  • Return of funds:
    Within 10 business days of receiving your shipment, we will check the condition of the donated product. If we do not note any contraindications, the funds will be returned by the same payment method used for the order, within the next 10 days after the decision.

The Med&Beauty store cares about your satisfaction, which is why it has created a free, simple and transparent return process. We are here to provide you with full comfort and convenience in case you need to return the products.



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