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For her

Basic collection

Premium Collection

Shop by color

For him

Basic collection

Premium Collection

Shop by color

Shop by color

Shop by color

What are you looking for?

Before receiving the shipment, always check whether it was damaged in transit, in case of discrepancies, a discrepancy/damage report is drawn up, which is the basis for a later claim. If the purchased goods turn out to have manufacturing defects or are not as described, please follow the complaint procedure below:

Complaints

Make a complaint

Complete the form to make a claim. You will then receive a link to a personalized claim form for your order at the email address you provided.

 

Complete the form sent to the email address provided. It will have fields filled in for your convenience. Deselect the products you don’t want to advertise and submit it. Carefully describe the reason for the complaint and attach photos. It will streamline the process of its consideration. After submitting the form, your application will be reviewed by our product quality team.

Complaint form

PACK YOUR SHIPMENT

If your application is successful you will be notified by email. We will send you a link to generate a free bill of lading. Pack the advertised products and attach a card with the order number to them. Send the package to us.

DECISION

Within 14 days of receiving your package, we will notify you by email or phone of the outcome of your claim.
If your claim is approved, within 7 business days of the decision, we will compensate you for the costs you incurred by: repairing the product in question, sending you a new unit, or issuing a refund.
If the complaint is deemed unfounded, we will provide you with a detailed explanation of our decision and, within 14 days, allow you to pick up the product from our warehouse. If the product is not picked up, it will be sent for disposal.