Complaints

Complete the form to make a claim. You will then receive a link to a personalized claim form for your order at the email address you provided.

Complete the form sent to the email address provided. It will have fields filled in for your convenience. Deselect the products you don’t want to advertise and submit it. Carefully describe the reason for the complaint and attach photos. It will streamline the process of its consideration. After submitting the form, your application will be reviewed by our product quality team.

Within 14 days of receipt of the shipment, we will inform you by email or phone about the outcome of the complaint procedure.
If the complaint is successful, we will compensate you within 7 working days from the date of the decision by: repairing the advertised product, sending a new copy of the product or refunding your money.
If the complaint is deemed unjustified, we will provide you with a detailed justification of the decision and send the advertised product at our expense within 14 working days.